One “Bad” Apple
We have all heard the old saying “one bad apple can ruin the whole cart.”
The same is true concerning employees, especially small businesses. One negative employee can be like a cancer that sucks the life out of your other employees, making the environment tense at best for all. It is especially damaging in the workplace when there is even one person who is always complaining and negative about everything. Your first instinct might be to fire this person; but if they are a high performer, it might be worth the employers time to try to create a harmonious environment for all. But, sometimes even high performers have to be fired.
The first thing you need to do is figure out who this person is. A good manager probably already knows this, but in small businesses, the owner is normally so stretched for time that they may be out of the loop as far as what’s going on behind the scenes with employees. If you don’t have one already; implement an open door policy. Example: everyday from 4:30 – 5:00 pm, have this time set aside for all employees who need to come in and “talk personally or off the record.” Talking out situations in a nonconfrontation environment will help to maintain problems from getting out of control. An employer really needs to take the time to get to know their people; this will in turn make the employee feel comfortable enough to speak with you directly about “office politics.”
Second, find out what motivates “each” employee. Don’t use “blanket motivation”, what works for a visual employee may not work for an auditory employee. Managing by motivation and understanding your employees will help you deal with the “bad apple” a lot easier.
Third, deal with the “bad apple.” Talk to them, find out what is going on. They may have personal problems, health problems or they might be upset about a promotion they didn’t get, or a work assignment they are having difficulty completing. It could be a number of things and then it could just be their personality. If the reason for their “negativity” is situational, it can be corrected. If not, and it is their natural disposition, you can not correct or change this. If it is situational, offer to help them, “get help.” If it is their natural disposition, you have the option to let them work from home, or in an area where there is no team involvement. If those suggestions are not options, then it may be time to fire them, for the sake of the rest of your employees. Legally, you can not fire an employee for a bad attitude but you can fire them due to organizational changes.
Sometimes and only sometimes, the ‘bad apple” is actually the boss or small business owner. Look within yourself, are you breeding negativity? Are your employees feeding off your own bad attitude? Sometimes an employees “bad” attitude might be due to how they are being treated by their boss and the boss doesn’t even realize that they are putting this bad attitude out there.
Communication, communication, communication! Just like the saying regarding business; location, location, location. You can never go wrong with either one!
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